Fees and Payment:
Cheviot Vets are dedicated to providing all our clients and their animals the very best of clinical care, backed up by a highly motivated, caring and well trained team and a 24 hour emergency service.
We believe that our fees are very competitive. Pricing and costs are based upon prompt payment within our stated terms and conditions - we cannot sustain our competitive fees if clients do not settle their accounts on time.
Missed appointment fee
We kindly request you give us 12 hours notice if you are unable to keep your appointment. Failure to give us 12 hours notice may result in a missed appointment fee of £18.
We are a very busy practice, with our consultation slots fully booked daily, if we are given 12 hours notice, this allows us to contact other clients that have requested appointments with us that day.
Accounts:
Small animal accounts
Accounts are due for settlement at the end of theconsultation, the discharge of your pet or upon collection of drugs/diets.
Equine accounts
For new clients, payment for the first visit is due at the time of the visit/registration. Once registered, setting up an account can be discussed. For account holders - payment of invoices is due within 28 days of the date of invoice.
Farm accounts
Payment of invoices is due within 28 days of the date of invoice.
Insurance Claim Payments
We do not accept direct insurance claims, except in exceptional circumstances. Payment is due upon arrival to collect your pet, along with handing in your insurance claim form, to allow us to process it for you. The admin charge is £24.00.
Methods of Payment:
In person
At our Powburn, Kelso and Duns surgeries by cash, cheque or credit/debit card (Switch, Solo, Mastercard, Visa or Delta).
By post
By cheque to our Powburn, Kelso and Duns Surgeries using the Remittance Advice Sheet issued with account payee's invoice/statement.
By telephone
By calling reception at our Powburn surgery on 01665 578 728
By calling reception at our Kelso surgery on 01573 228 634
By calling reception at our Duns surgery on 01361 310 875
By bank transfer or on-line banking to;
Please contact reception for our bank details.
Prescriptions:
Prescriptions are available from this practice.
You may obtain relevant veterinary medicinal products from your veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy. Your veterinary surgeon may prescribe relevant veterinary medicinal products only following a clinical assessment of an animal under his or her care.
A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be prescribed for your animal. The general policy of this practice is to reassess an animal requiring repeat prescriptions for/supplies of relevant veterinary medicinal products every 6 month, but this may vary with individual circumstances. There is a charge associated with supply of prescription/re-examination.
Further information on the prices of medicines is available on request.
